For Only $19.95 a Month You Can Enjoy These Savings.
Q. How does the dental plan
work?
A. Participating dental providers are listed in the membership
fulfillment kit; members may also call the toll-free number located on the back
of the membership card Monday through Friday, 7 a.m. to 7 p.m. and Saturday,
8a.m. to 5 p.m. Central Time. When calling to schedule an appointment the member
should identify him/herself as a member of the Aetna Dental Access program. To
receive the discount the member must present the membership card and pay the
total bill at the time of service.
Q. Is there a
limit to the number of times the card can be used?
A. No. Members and their families may take advantage of the savings any
time throughout the year. Members may also change dentists within the network
whenever they choose.
Q. Can this
discount be combined with dental insurance?
A. In many cases, members may use both. Simply visit a participating
dental provider, pay the bill and submit it to the insurance company. The net
out-of-pocket cost will be lower because the insurance company should reimburse
the member their plan allotted percentage of the reduced bill.
Q. Is there
someone that can answer questions about the card and services offered?
A. Yes. Simply call the toll-free number located on the back of the
membership card Monday through Friday, between 7 a.m. and 7 p.m. Central and
Saturday between 8 a.m. and 5 p.m. Central. A member service representative is
standing by to answer any questions.
Q. What is the vision benefit? Does it include eye
examinations? Does it include contact lenses?
A.
The vision benefit offers 20% to 60% discounts on eyewear and eye care at more
than 12,000 optical locations throughout the United States. Providers include
national optical chains such as LensCrafters, Pearle Vision, EyeMasters, JCPenny,
and Sears as well as regional chains and thousands of independent practitioners.
Often many participating locations offer discounts of 10% on eye exams for both
eye glasses and contact lenses. Additionally, the ophthalmology portion of the
network offers 10% to 30% discounts on eye exams and surgical procedures,
including the popular laser surgeries in select markets.
On average, members receive a 20% discount on replacement contact lenses
(excluding disposable lenses) and non-prescription sunglasses at retail
locations. Members may elect to use the mail order service to purchase
replacement contact lenses (including disposables) at a 10% to 40% discount.
Q. Is the Coast To Coast (CTC) discount plan insurance?
A. No. While an insured plan is available, CTC is a discount eyewear and
eye care program. There are no claim forms or reimbursement procedures. The
participating retail optical locations will give the discount at the time of the
purchase.
Q. Can members use CTC if they already have vision
insurance?
A. Yes. In most cases CTC can be utilized to
eliminate or reduce the deductible. Once the insurance benefit has been
exhausted, members may use their discount to buy additional pairs of glasses or
contacts.
Q. Is there a limit on the number of times the benefit can be used?
A. There is no limit on the number of times the member or
family member can take advantage of the savings provided by CTC.
Q. Does the CTC discount plan cover family members?
A. It covers the member, their spouse and all legal dependents.
Q. What is covered with CTC membership?
A. Prescription glasses, non-prescription & prescription sunglasses, and
contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery
are discounted 10% to 30% where available.
Q. Why does the discount vary from 10% to 60%?
A. Many variables go into the calculation of the discount such as market
demographics, location, hours of operation, one-hour service capability and
level of retail mark-up.
Example - a chain provider in a major metropolitan mall, open seven days
a week, 10 hours a day with an on-site lab, will more than likely have a
different mark-up than an independent practitioner in a rural community.
However, members will pay almost exactly the same price for the exact same
materials regardless of where the purchase is made. Only the percentage of
discount off retail may vary.
Q. Can members receive the discount at any optical location?
A. No. Members must go to an optical location that is contracted with
Coast to Coast Vision to receive a discount. Our providers include national,
regional and local chains as well as thousands of independent professionals.
Q. What is a dispensing fee?
A. The dispensing fee is the amount of money that is
added to the provider's wholesale acquisition cost of materials. It is generally
the only profit made by the provider on a purchase.
Q. Is the eye exam discounted?
A. Yes, at approximately 4,000 of our 12,000 locations nationwide. Our
member service representatives can provide the member with the locations that
discount eye exams.
Q. How does the benefit work?
A. Members should call the toll-free number located on the membership
card to locate an optical provider in their area. To receive the discount, the
member must show the provider the membership card and identify his/herself as a
member of the Coast to Coast Vision Plan to receive the discount.
Q. Do members receive a discount if the store is running a
sale?
A. The location will not combine our contracted
discount with the sale price. However, in most cases, the Coast to Coast price
will be better than the sale price.
Q. Do the retail locations mark up the merchandise to give the discount?
A. No. Members receive the discount because CTC brings the buying power
of over 9 million members to the optical retailers participating in the plan.
Q. How do members nominate their doctor or optician for the Coast To Coast
plan?
A. To refer a doctor to the Coast to Coast Plan, the member
must provide his/her name, address and phone number and we will contact him/her
about becoming a provider. If the practitioner does not wish to join the plan,
the member may still use him/her for their eye exam. Simply take the
prescription to one of our participating providers to receive a discount on
glasses or contact lenses.
Q. Can members purchase disposable contact lenses at a discount through a
participating optical center?
A. No.
Disposable lenses are generally priced as "loss leaders" at the retail stores.
However, members can use the mail order contact lens program to receive
discounts when ordering disposable lenses.
Q. What if a members contact lenses are destroyed
while they are on vacation?
A. Simply call the toll-free number on the back of the membership card. The
patient registration keeps the prescription on file until it expires and we can
send the replacements overnight to almost anywhere in the world.
Q. What is
LASIK?
A. LASIK, also known as laser vision correction, is a surgical
procedure that can reduce a persons dependency on glasses or contact lenses by
permanently changing the shape of the cornea. LASIK uses an
Excimer Laser (an ultraviolet laser) to precisely remove corneal tissue to
correct the shape for better focusing.
Q. What
are the guidelines and recommendations for having the Lasik Procedure?
A. The FDA, in cooperation with the
American Academy of Ophthalmology, has developed the following guidelines and
recommendations for good candidates for LASIK:
Q. How
much can members expect to save with this benefit?
A. The exact amount the member will save depends upon the provider
selected. Most providers guarantee discounts from 10% to 30%. After a provider
is selected, the member is recommended to call the provider's office to learn
what level of discount is offered.
Q.
Can members go to any LASIK provider to receive a discount?
A. To receive a discount on services, the member must go to a
participating provider. To find a participating provider, the member can call
the toll free number located on their membership card.
Hearing Care
Q. What is the hearing aids benefit?Q. Can family members
utilize this benefit?
A. Yes. This plan may be used by the member, their spouse, and legal
dependants.
Q. Is there a selection of hearing aids
from which to choose?
A. Yes, most locations offer 15 different brands and over 70 models.
Q. What
states do not allow hearing aids to be bought through the mail?
A. This benefit is available in all 50 states.
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